Privacy Policy

Last edited: 24th June 2023

We, iVets Ideas Ltd, T/A AniVet Hub, consider your privacy as very important to us. Our Privacy Policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in Kenyan Privacy Law and Information Security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When enquiring or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience. You must only submit to us, accurate and complete and not misleading information. We reserve the right to request for documentation to verify the information provided by you.

When do we collect information?

We collect information from you when you make an enquiry or enter information on our site. When you are online, we collect information regarding the pages within our network, which you visit and what you click on. As a general rule, we do not collect sensitive information. However, if we do, it will usually be for the purpose of providing our goods and services and if the law requires us to, we will seek your consent to collect it.

How do we use your information?

We may use the information we collect from you when you register, make an enquiry, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone enquiries).

How do we protect your information?

We use regular Malware Scanning and an SSL certificate.

Do we use ‘cookies’?

We do use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This also does not include other corporate entities and affiliates. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Emails

We collect your email address in order to:
  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

Copyright and Trademarks

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of either iVets Ideas (K) Ltd or Natural Remedies (In) Private Limited, its affiliates and associates and are protected under applicable Kenyan and Indian laws.

Information Disclosure

You also consent to iVets Ideas Ltd disclosing information about you to actual or potential parties to a lawsuit that iVets Ideas Ltd Limited is or may become involved in (a) if it required to do so, (b) if it reasonably believes that such disclosures will potentially mitigate its liability, or (c) to enforce its rights.
In the case that iVets Ideas Ltd sells substantially all of its assets or was acquired (or went out of business or entered bankruptcy), customer information is typically one of the business assets that is transferred in connection with such a transaction. You acknowledge that such transfers may occur and that any acquirer of all or part of iVets Ideas Ltd may continue to use your personal information as set forth in this policy.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can email: info@anivethub.com.